FAQ
At NEMRYS LTD, we want your shopping experience to feel as effortless as enjoying a cup of coffee at your favorite table. Here are answers to some of the questions we receive most often.
🛒 Orders & Payments
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your details, and enjoy a smoother checkout next time.
Q: Which payment methods do you accept?
A: We accept major debit and credit cards, as well as secure online payment methods offered at checkout. All transactions are protected with industry-standard encryption.
🚚 Shipping & Delivery
Q: How much is shipping within the UK?
A: UK delivery costs £5.99, and it’s free for orders above £50.
Q: Do you ship internationally?
A: Yes, we deliver worldwide. International shipping is £15, with free delivery on orders above £200.
Q: How long will delivery take?
A: UK orders typically arrive within 3–7 business days. International orders usually take 7–15 business days, depending on customs clearance.
Q: Will I receive tracking information?
A: Absolutely. Once your order has been dispatched, you’ll receive a tracking link via email.
🔄 Returns & Refunds
Q: Can I return a table if it doesn’t suit my space?
A: Yes! We offer 30-day free returns within the UK. International customers may need to cover return costs unless the item is faulty or damaged.
Q: How do I start a return?
A: Simply email us at info@nemrysltd.shop with your order number, and our team will guide you through the process.
Q: How long does it take to get my refund?
A: Once your return is received and inspected, refunds are usually processed within 5–10 business days to your original payment method.
🪑 Product Information
Q: Are the product photos accurate?
A: Yes, we make every effort to ensure our images reflect the actual product. However, as some tables use natural materials like marble, slight variations in color or texture may occur — making your piece truly unique.
Q: Do you offer custom-made tables?
A: Currently, our collection consists of curated designs. However, we are always looking to expand, so stay tuned for future updates.
📞 Customer Support
Q: How can I contact you?
A: You can reach us via email at info@nemrysltd.shop or by phone at +44 121 316 2792 (Monday–Friday, 9:00am–5:30pm UK time).
Q: How quickly will you respond to my inquiry?
A: We aim to reply to all messages within 24 hours on business days.
✨ Still have a question?
We’re always here to help. Reach out anytime, and our team will be delighted to assist.